Refund & Cancellation Policy

This Refund & Cancellation Policy explains when payments for Printzy print jobs may be refunded or cancelled. It applies to end users who pay for prints at Printzy kiosks or through related Printzy payment flows.

1. When a job can be cancelled

• Before payment. You can abandon the flow at any time before completing payment. No charge is made.
• After payment, before printing starts. If the system has not started printing and you contact us promptly with your payment or job reference, we will attempt to cancel and refund where technically possible.
• After printing has started or completed. Physical prints generally cannot be cancelled. See refund cases below.

2. When we refund

We aim to refund when:

• Payment succeeded but the kiosk failed to print due to a machine, paper, or system fault (and the issue is confirmed)
• You were charged twice for the same successful job
• A job failed after payment and no usable pages were produced

We typically do not refund when:

• The print completed as requested but you are unhappy with content you chose to upload
• Quality issues come from a low-resolution or poorly formatted source file
• You entered an incorrect pickup code, left pages uncollected, or another person collected them using your code
• The kiosk was out of service and you had not yet paid

3. How to request a refund

1. Email hello@printzy.org or use our contact form.
2. Include the approximate time and location of the kiosk, payment reference or UPI/transaction ID, and a short description of the issue.
3. We will review and respond within a reasonable period (typically within a few business days).

4. Refund method and timing

Approved refunds are issued to the original payment method where possible. Timing depends on the payment provider and your bank; it may take several business days after we initiate the refund.

5. Partial refunds

If only part of a multi-page job failed, we may offer a partial refund for the failed portion after review.

6. Franchise-operated locations

Some kiosks are run by franchisees. Refund requests can still be sent to Printzy; we may coordinate with the local operator to resolve machine or payment issues.

7. Chargebacks

If you dispute a charge with your bank, please also notify us so we can help investigate. Unjustified chargebacks may lead to account or usage restrictions where applicable.

8. Changes

We may update this policy from time to time. The "Last updated" date at the top will change when we do.

9. Related policies

See also our Terms & Conditions and Privacy Policy.